Page 250 - UUM_SPP_III_2021-2025
P. 250
THRUST 5: SERVICE EXCELLENCE
SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Percentage of
administrative
28 staff who have UNIVERSITY 30% 35% 40% 45% 50%
undergone job-
related training
OPERATIONAL DEFINITION
Percentage of administrative staff who have been provided adequate training related to technical
and management skills for advising, career enhancement, and other mission-specific activities.
Calculation formula = (Number of administrative staff who have undergone job-related training) /
(Total number of administrative staff) x 100
ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
248 • Identify core competencies for each position
• Customise training content by position Course Assessment Registrar and Heads of
Analysis Departments
• Performance appraisal according to competency
• Classify courses by category and level
• Enhancement of existing training system
MONITORING MECHANISM
• Registrar and Heads of Departments
