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THRUST 5: SERVICE EXCELLENCE
SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Percentage of
conformance to
the requirement
32 sets in program UNIVERSITY 100% 100% 100% 100% 100%
review of
academic
programme
OPERATIONAL DEFINITION
Percentage of conformance to the requirements set by MQA (SWA-accreditation unit) in the
academic programme review process.
ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Prepare timeline to monitor academic programmes that
require review process in the relevant year SWA Accreditation Unit and
252 • Conduct audit on the review process Schools
MONITORING MECHANISM
• SWA Accreditation Unit and Deans of Schools
