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5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

ACHIEVEMENT AND RECOGNITION
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Academic staff
appointed as
chairman or
committee member in MyRA 2% 4% 6% 8% 10%
59
national
academic/professional
bodies/
association/NGOs
OPERATIONAL DEFINITION

Total number of staff appointed as chairman or committee member in national academic or
professional bodies or associations or NGOs.

Note: Criteria for academic bodies/professional bodies/ association/ NGOs:
➢ Registered
➢ Related to fields of expertise and professional qualifications
279

ACTION PLAN SCHOOLS/
DEPARTMENTS
• Encourage staff to be resourceful and enhance leadership INVOLVED
qualities
Schools

MONITORING MECHANISM

• Deans of Schools