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5
                                                                                                      THRUST
                                                                                                Service Excellence













                                  THRUST 5: SERVICE EXCELLENCE

                                                   ACHIEVEMENT AND RECOGNITION
                                 PERFORMANCE                                   TARGET
                             NO.   INDICATOR    REFERENCE     2021     2022     2023     2024     2025
                                 Number of
                                 academic staff
                                 receiving
                             61  institutional   UNIVERSITY    50       50       50       50       50
                                 recognition for
                                 contribution to
                                 University
                             OPERATIONAL DEFINITION
                             Number of academic staff receiving institutional recognition for their contribution to University as at
                             year of evaluation.


                             ACTION PLAN                                         SCHOOLS/ DEPARTMENTS
                                                                                 INVOLVED
                               •  Award those with top achievement in respective area
                               •  Establish evaluation criteria – refer Award for Publication  Registrar
                                  and Quality criteria                                                             281


                             MONITORING MECHANISM

                               •  Registrar
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