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5
THRUST
Service Excellence
THRUST 5: SERVICE EXCELLENCE
ACHIEVEMENT AND RECOGNITION
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Number of
academic staff
receiving
61 institutional UNIVERSITY 50 50 50 50 50
recognition for
contribution to
University
OPERATIONAL DEFINITION
Number of academic staff receiving institutional recognition for their contribution to University as at
year of evaluation.
ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Award those with top achievement in respective area
• Establish evaluation criteria – refer Award for Publication Registrar
and Quality criteria 281
MONITORING MECHANISM
• Registrar