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5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

ACHIEVEMENT AND RECOGNITION
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Percentage of
academic staff
receiving
63 institutional UNIVERSITY 10 10 10 10 10
recognition for
publications and
citations
OPERATIONAL DEFINITION
Number of academic staff receiving institutional recognition for publication and citation excellence
as at year of evaluation.

ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Award those with top 10 achievement in publications and
citations Research & Innovation
• Establish evaluation criteria – refer Award for Publication Management Centre and 283
and Quality criteria Registrar

MONITORING MECHANISM

• Research & Innovation Management Centre
• Registrar