Page 289 - UUM_SPP_III_2021-2025

5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

ACHIEVEMENT AND RECOGNITION
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Number of
administrative
67 staff receiving UNIVERSITY 10 10 10 10 10
institutional
recognition for
innovation

OPERATIONAL DEFINITION
Number of administrative staff receiving institutional recognition for innovation excellence as at year
of evaluation.

ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Award those with top 10 achievement in innovation
• Establish evaluation criteria – refer Award for Publication Innovation &
and Quality criteria Commercialisation Centre and
Registrar
287
MONITORING MECHANISM

• Innovation & Commercialisation Centre
• Registrar