Page 291 - UUM_SPP_III_2021-2025

5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

ACHIEVEMENT AND RECOGNITION
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Number of
administrative staff
69 receiving UNIVERSITY 10 10 10 10 10
institutional
recognition for
coaching/mentoring

OPERATIONAL DEFINITION
Number of administrative staff receiving institutional recognition for coaching/mentoring activities as
at year of evaluation.

ACTION PLAN SCHOOLS/
DEPARTMENTS INVOLVED
• Award those with top 10 achievement in community
engagement Registrar
• Establish evaluation criteria – refer Award for Publication and
Quality criteria 289

MONITORING MECHANISM

• Registrar