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5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

ACHIEVEMENT AND RECOGNITION
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Percentage of
academic staff
receiving
65 institutional UNIVERSITY 10 10 10 10 10
recognition for
community/industry
engagement
OPERATIONAL DEFINITION
Number of academic staff receiving institutional recognition for community engagement as at year of
evaluation.

ACTION PLAN SCHOOLS/
DEPARTMENTS INVOLVED
• Award those with top 10 achievement in community
engagement Centre for University-Industry
• Establish evaluation criteria – refer Award for Publication and Collaboration and Registrar
Quality criteria 285

MONITORING MECHANISM

• Centre for University-Industry Collaboration
• Registrar