Page 79 - SUSTAINABILITY REPORT 2020_FLIPBOOK VERSION.cdr

PROCESSES, PROJECTS, AND INITIATIVES REVIEW AND FEEDBACK

In 2020, the disruption caused by covid-19 pandemic forced Employees expressed satisfaction with the provision of not just
us to change our business approach particularly with respect the mi-fi dongles, but internet access top-up carried out
to physical commute to work and embrace a digital approach
efficiently each month to aid their work from home schedule.
to our work. In response to this challenge, the IT department,
Training sessions were carried out frequently leading to
put in place several initiatives, including digital awareness
sessions, and digital work tool implementation. Each increased awareness about cyber security. Internal
employee had mi-fi dongles as well as functional laptops and communication tools shared between employees also led to
round the clock IT support in coping with the current realities
deepened engagement between employees.
posed by the pandemic.
In addition to the above, we employed the following
technology solutions:

Smart Collaboration tools: State of the Art Video conferencing
Ÿ
equipment and smart audiovisual to aid employee
productivity and efficiency.

IŸnformation Security Training: Deployment of Automated
CyberRiskAware Platform- an initiative which provides up-to-
date information to employees on Cyber Threat. Additionally,
it plays a crucial role in IT infrastructure safety with the use of
its human firewall.

Ÿ
Remote Access: Deployed a secure & robust technology to
help employees work remotely (WFH) and effectively during
the covid 19 pandemic.

Deployment of IT Service Management System: The IT team
Ÿ
built a ITSM solution for effective help desk and IT service
management in a single ITIL-aligned solution. This provides
timely delivery of IT Solutions to the employees.

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