Page 25 - CCS Polices and Procedures

Crew Consulting Services
Policies and Procedures
o Complaints and Grievances
o Freedom of Choice
o Abuse, Neglect and Exploitation

o HIPAA, Release of Information, and other applicable release forms
• A Care Coordinator will be assigned to the individual and will take the lead in ensuring the individual’s
needs are met and all services are coordinated.

• A Person-Centered Service Team will meet to ensure all appropriate services are and outcomes are
coordinated for the individual.
• The timeframe for the completion of the intake process should not exceed 45 days.

• The assigned Care Coordinator will continue to coordinate the individuals Person Centered Plans annually.

Non-Discrimination
Individuals of Crew Consulting Services LLC shall be selected on a strictly non- discriminatory basis without respect
to age, race, ethnicity, gender, sexual orientation, religion, cultural differences, social status, physical disability,
intellectual disability, or payor source except as permitted by law. No otherwise qualified individual with a disability
in addition to developmental and/or intellectual disability shall, solely due to disability, be denied admission.

13. Medicaid Eligibility

Annual Recertification will be completed by responsible party (provider or family member) when notification is
received. CCS’ case manager s will be responsible to verify monthly eligibility through the Georgia Medicaid
Management Information System (GAMMIS). Any indications of termination of benefits will be addressed by the
Case Manager with the individual and/or appropriate supports (i.e., provider(s) or family member) immediately
to assist in reestablishing benefits. The case manager will contact the responsible party to verify that the annual
recertification has been initiated and/or completed. The case manager will provide the responsible party with a
copy of the DMA7/DMA-6 and MAO Communicator to be submitted to DFCS. The case manager will maintain
contact with the responsible party throughout the recertification process to obtain status update. The
recertification process will not exceed 60 days unless there are extenuating circumstances which will be
documented by the case manager.

14. Management of Individual’s Funds

CCS case managers do not maintain accounts, accept payee status, nor directly handle the funds of the people
we support. The case manager s will:

 Support and seek to ensure involvement by the individual when possible as decisions are made
regarding the way their funds are spent.
 Report suspected abuse or misuse of an individual’s resources as required by regulation.
 CCS case manager s are prohibited from accepting responsibility for a person's funds or resources.
15. Quality Assurance and Compliance

The Quality Assurance department assists the Support Coordination team in providing a quality service while
maintaining compliance with applicable laws, rules, and policies. CCS’ Comprehensive Quality Assurance and
Compliance Plan incorporates an integrated strategy for quality management and quality improvement, taking
into account not only assurances reported to CMS through the existing waivers, but also overarching system and
Version Date: 6/23/2018 Page 25 of 33