Page 3 - CCS Polices and Procedures

Crew Consulting Services
Policies and Procedures
9.3 Telephone Call Return/Emergency Response ............................................................................. 177
9.4 Program Evaluation and Coustomer Satisfaction ....................................................................... 178

10 Medicaid Compliance........................................................................................................................ 19

11. Safety, Health, and Welfare .............................................................................................................. 19
11.1 Emergency Preparedness ............................................................................................................. 19

11.2 Workplace Violence ...................................................................................................................... 20
11.3 Incident Reporting ........................................................................................................................ 20

11.4 Individual Rights ............................................................................................................................ 21
11.5 Medication Management ............................................................................................................. 22

12 Individual’s Records .......................................................................................................................... 23
12.1 Transfer of Case ............................................................................................................................ 23

12.2 Admission and Discharge .............................................................................................................. 23
12.3 Onboarding ................................................................................................................................... 24

13 Medicaid Eligibility ............................................................................................................................ 25

14 Management of Individual’s Funds ................................................................................................... 25
15 Quality Assurance and Compliance .................................................................................................. 25

16 Grievance Procedures ....................................................................................................................... 26
17 Transporting Individuals ................................................................................................................... 26

18 Health Information Portability and Accountilbility Act ..................................................................... 26
19 Information Technology (IT) ............................................................................................................. 27

19.1 Electronic Communication and Internet Use ................................................................................ 27

19.2 Social Media – Acceptable Use ..................................................................................................... 27
20 Records Management ...................................................................................................................... 27

20.1 Emergency Information ................................................................................................................ 28
20.2 Member Referral Packets ............................................................................................................. 28

20.3 Records Retention......................................................................................................................... 29
20.4 Destruction of Records ................................................................................................................. 29

20.5 Personnel Records Includes .......................................................................................................... 29

Appendix A: Complaint/Grievance Report Form .......................................................................................... 30
Appendix B: Code of Ethics Form .................................................................................................................. 30

Appendix A: Infection Control Form ............................................................................................................. 30

Version Date: 6/23/2018 Page 3 of 33