Page 212 - The UnCaptive Agent

RESOURCES 185

M. Starting, Buying, Selling and Perpetuating
Insurance Agencies published by the National
Alliance Research Academy. It’s a useful refer-
ence book; however, information on starting an
agency is very skimpy.

N. Growth and Performance Standards by the
National Alliance Research Academy provides
excellent benchmarking information to use in
building your business plan and pro forma as
well as measuring your agency as it develops.
O. Hiring, Managing and Compensating Insurance
Agency Personnel published by The National
Alliance Research Academy, is an excellent
resource for just what it says.
P. The Best Practices Study published annu-
ally by the Independent Insurance Agents
and Brokers of America, based on research
conducted by Reagan Consulting, is another
excellent resource on benchmarking for your
business plan and agency management. It is
generally more sophisticated than Growth and
Performance Standards.
Q. Culture Index™ is simply the best tool I’ve
ever found for evaluating employee potential.
It is a subscription service (for which all OAA
members are eligible at no cost) and more
details can be found at www.cindex.com or by
calling Culture Index consultant extraordinaire
Mark Connelly at 480/747-7470 or mcon-
nelly@cindexinc.com.
R. Another tool we use in our company to deter-
mine how employees work best—a tool that is