Page 18 - The Manager's Guide to the New Agent Learning Path

Day

61-90

After 90 days, the agent should be on their way to working independently,
with periodic check-ins from their manager. The agent's manager should

assess their development needs based on KPIs, QCA scores, and performance

reviews. Use the A-MAX University Leaderboard to identify gaps in the agent's
knowledge. Coach the agent through their development process.

Intro to Rookie of the Quarter - trophy, A-MAX swag, announced on workplace,

phone call from leadership to EE, take to lunch (in development)

Working with
Ancillary Training on carriers, RVs, motorcycle

A-MAX University
Reinforcement questions and complete learning path

What is PCIA? (Job Aid/video)
HR

90 Day Assessment:
HR & LD Checkpoints are combined and delivered to the RSM and

DSM for review via Paycom

OM/DSM/ RSM
DSM Ride Along and Local Marketing training

RSM check-in (if not done in month 2)