Page 52 - Sales and Operations Handbook for Managers.pdf
P. 52
Procedure
Promotion can happen in two scenarios: a DSM may
promote a Sales agent to a higher position or a Sales agent
may want to be promoted and discuss opportunities with
the DSM. In either scenario, DSM will focus on teaching
managerial duties (UW report, handling cash, how to open
and close the store, customer complaints, accounting
issues) to see if they are able to handle responsibilities.
Discuss with the agent after 30 days if this is a
responsibility the agent can handle. After the discussion,
the Sales Agent may moves to “manager in training” for
about three weeks to see if the agent can perform as a
manager.
After successfully being in “manager in training” role then
the agent may transition to become a manager. DSM
provides feedback to RSM about promoting agent to
manager position. Discuss with the Sales agent about the
job responsibilities and what the manager would be
accountable for, plus pay rate, commission, and bonus to
make sure the Sales agent agrees to new terms. The Sales
agent will sign the PRAF form. Email HR the PRAF form
and update specific details related to the position.
The completed PRAF form gets signed by DSM, Sales
agent, and RSM. Send the signed PRAF form back to HR to
update Paycom.
