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Transfer call from Call Control
In the call Control Bar, an agent may transfer a call to (i) Seat, (ii) Exterannal Number, (iii) Agent etc.
Agent Lockout Due to Missed Call
The gPlex® CC system automatically locks out an Agent if an incomming call to the agent is not answered
by the Agent while the status of the Agent was ‘Ready’. Such miss call incident will generate below screen
with the word ‘Bounced Call’ in Red and block incoming calls from reaching the Agent’s phone. The Agent
must click the “Bounced Call” button to get back to ‘Ready’ status.
Genusys Inc. | gPlex Contact Center. www.genusys.us 10
