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After login the CC Agent will see his/her web portal as shown below:
The CC Agent will use the portal to generate 5-digit code for activating his/her work session. The Agent
may also use the portal to manage his/her account i.e. change password, session status, or see Daily
Reports, Call Detail Record (CDR), etc.
Activating Agent’s Work Session (Call Control): As an individual CC Agent you must activate your work
session to start receiving calls i.e. start working. There are two ways of activating Agent’s Work Session as
described below:
Genusys Inc. | gPlex Contact Center. www.genusys.us 7
