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4.2. Seat Registration Process.

CC Seat registration requires Seat Activation Code. An agent should ask respective manager or
administrator for his/her individualized CC Seat Activation Code. The CC Seat Activation Code is to be
entered in the Softphone followed by pressing ‘Enter’ as shown below. You now will see the seat number
appearing on the right indicating that the Seat Registration Process is complete:

Note: Seat registration in a onetime process so long the seat continues to use the softphone.

4.3. Agent Registration Process.

A CC Agent may register at any registered CC Seat. Every CC Agent is provided with a 5-digit PIN. To
register as a CC agent, one must enter * followed by his/her PIN in the Softphone and press ‘Enter’ as
shown below. You now will see ‘blinking’ Red bar at the right bottom indicating that the Agent
Registration Process is complete.

5. Use of the Softphone.

5.1. Change Default Status of Agent from Busy to Ready:

On registration the default status of an agent is ‘Busy’ indicated by the blinking Red bar at the bottom
right. To start receiving incoming calls the default status must be changed to ‘Ready’ by entering the code
*10 as shown below (the blinking Red bar at right bottom turns solid Green):

Genusys Inc. | gPlex Contact Center. www.genusys.us 4