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               5.4.    Receiving an Incoming Call.  A registered CC agent may receive an incoming call by clicking the
               Green phone icon as shown below:















               Handle calls and status by using Call Control

               Login using web portal:
               CC Agent Login Page: https://amax.gplex.com

































               Enter your:
               • User ID
               • Password
               Press the ‘Sign In’ tab.




                                                     Genusys Inc. | gPlex Contact Center. www.genusys.us  6
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