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How to set Auxiliary Status (AUX)
In the Call Control Bar, the dropdown menu button to the right of the ‘Ready’ button shows list of all AUX
statuses those an Agent may select under various working situations. Do not select/change AUX status
while in a call session. Incoming calls will NOT land to the Agent while under an AUX status.
How to Dial Outbound Calls Selecting a Particular Skill
In the Call Control Bar, a multi skill CC Agent may select a particular skill before making an outgoing call to
ensure that the call recipient will see the Caller ID corresponding to the selected skill.
Genusys Inc. | gPlex Contact Center. www.genusys.us 9
