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Operational Excellence Guide
FOREWORD
Dear colleagues, The guide is designed to:
We are pleased to provide you make daily tasks easier and
with an updated Rowlands expectations clearer; make sure
Operational Excellence Guide. your branch is compliant with
various standards and regulations;
Its primary purpose is to provide and allow colleagues working
you with a blueprint for consistent, between branches to easily hit
best practice within our shops. It’s the ground running. You’ll see that
a big challenge as our branches we have included images from
operate in different countries both our standard stores and the
with different contracts. We are newly refitted shops. However, the
located in communities large principles remain the same.
and small. Some are community-
based or attached to medical I want everyone to be familiar with
centres, and some have been this guide and own it. Regardless
with Rowlands for decades, while of role, we are all accountable
others are newer to the family. for the success of our branches,
Rowlands as a whole, and
Community pharmacy has also community pharmacy in the UK.
changed. Patients walking through
the doors expect, and need, Thank you for your commitment
more services and personalised to making our branches the best
time from us. The days of simply that they can be.
dispensing are over.
Kind regards,
Senior Leadership Team
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