Page 4 - P4277.5-V3-Operational_Excellence_Booklet_[Digital]

Operational Excellence Guide

BRANCH EXTERIOR

The exterior of your branch provides a vital first impression to potential
customers and visitors. A well-maintained shopfront invites the
customer in and makes them feel welcome.
Please ensure that:

• The front of the pharmacy is clean and free of litter, debris and
weeds

• The windows are clear apart from signs directed by company
guidance

• Any graffiti and/or damage is reported to TRIOS so it can be dealt
with swiftly
• Opening-hours sign is clearly displayed

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