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CHAPTER 3 • Integrative Managerial Issues 107
thing about PwC’s CDO position is that it is rotating—that diversify their pool of protégés.” Part of the partners’ evalua-
is, partners are rotated in and out of the role every two years. tions will be based on their advocacy and investment in these
Currently, that position belongs to Maria Castanón Moats, an individuals. But PwC doesn’t just expect its employees to
audit partner who recently was named CDO. know what to do in mentoring. A toolkit for successful advo-
Another diversity commitment that PwC has made is cacy was created that includes guidelines, suggested readings,
to talent development. Professional services companies, like and other internal resources. And the most important part of
PwC, prosper or fail because of their human talent. PwC has that toolkit? Videos showing real-life examples of partners
made it a priority to “find, engage, and promote the best and and staff members sharing their personal experiences with
brightest employees, especially those from underrepresented mentoring.
groups.” To attract such outstanding, diverse talent, the com-
pany offers employees an enviable array of benefits. Because Discussion Questions
work at professional services companies can be arduous and
demanding, PwC has looked for ways to offer its employees 3-24 How might population trends affect a professional services
work/life flexibility to deal with personal and professional organization like PwC? What might it have to do to adapt to
challenges. Some of the benefits it offers include backup child- these trends?
care assistance, paid paternity leave, nanny resources and refer- 3-25 What challenges might PwC face in adapting to a more diverse
applicant pool of college graduates?
rals, onsite religious accommodations, well-being rewards, and
tax equalization for all domestic partners. 3-26 Businesses often face the dilemma of retaining diverse
employees once they’re trained. What can PwC do to retain its
Finally, a major key to PwC’s diversity management is diverse employees?
its mentoring program, which has been described as “world 3-27 What advantages do you think PwC’s mentoring program
class.” A mentor is a senior employee who sponsors and sup- provides? What potential drawbacks might there be?
ports a less-experienced employee, called a protégé. Although 3-28 PwC’s “rotating” chief diversity officer is an unusual approach.
half of the company’s mentoring pairings are cross-cultural, What advantages do you see to such an arrangement?
Moritz has asked each of PwC’s 2,500 partners to “consciously Drawbacks?

Endnotes

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filings, Hoovers.com, March 14, Week, January 2003, 58. B. L. Kirkman, and D. Shapiro, P. W. Dorfman, and V. Gupta,
2015. 10. “Global Business: Getting the “The Impact of Collectivism and Culture, Leadership, and Organi-
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Mendonca, “The 10 Trends You for Economic Cooperation and Evaluation Generosity of Team Societies (Thousand Oaks, CA:
Have to Watch,” Harvard Business Development, April 2000, 20. Members,” Academy of Manage- Sage Publications, 2004).
Review, July–August 2009, 55–60. 11. From the Past to the Present box ment Journal (December 2000): 13. D. Dearlove and S. Crainer, “En-
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Jobs Abroad Unsettles Global- T. Mohr, “Cultural Determinants what we’ve called quantity of ecutive, March 2002, 18; and
Economy Fans,” Wall Street Jour- of Learning Style Preferences,” life and quality of life was actu- “Bronze Winner: Ben & Jerry’s
nal, January 26, 2004, A1. Academy of Management Learn- ally “masculinity versus feminin- Citizen Cool,” Brandweek, March
7. E. Frauenheim, “Bringing the ing & Education, December ity,” but we’ve changed his terms 18, 2002, R-24.
Jobs Back Home: How ‘Reshor- 2010, 622–37; G. Hofstede, because of their strong sexist 14. M. Friedman, Capitalism and
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