Page 327 - Fundamentals of Management Myths Debunked (2017)_Flat

of group Behavior
5 Major Concepts

10-2 Describe the major concepts of group behavior.
1 roles

Behavior patterns expected of someone who occupies
a given position in a social unit

• We adjust our roles to the group we belong to at the time.

• Employees attempt to determine what behaviors are expected of them by: reading
their job descriptions, getting suggestions from their bosses, and watching what

their coworkers do.
— Role conflict happens when an
employee has conflicting role
expectations.

2 a norms Kwest/Shutterstock

Acceptable standards shared by a group’s members

Each group has its own unique set of norms. Most organizations have

common norms, which typically focus on:
• Effort and performance

— Probably most widespread norm
— Can be extremely powerful in affecting an individual
employee’s performance
• Dress codes (what’s acceptable to wear to work)

role norms Mogen creative/Shutterstock
Behavior patterns expected of someone who occupies a given Standards or expectations that are accepted
position in a social unit and shared by a group’s members

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