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Managers committee, or even a sales team at work.

Work teams are one of the realities—

today believe that the use of teams allows and challenges—of managing in today’s

their organizations to increase sales or dynamic global environment. Many organi-

produce better products faster and at lower zations have made the move to restructure

costs. Although the efforts to create teams work around teams rather than individuals.

aren’t always successful, well-planned Why? What do these teams look like? And

teams can reinvigorate productivity and how can managers build effective teams?

better position an organization to deal with These are some of the questions we’ll be

a rapidly changing environment. answering in this chapter. Before we can

You’ve probably had a lot of experience understand teams, however, we first need

working in groups—class project teams, to understand some basics about groups

maybe an athletic team, a fundraising and group behavior. •

Learning Outcomes

10-1 Define group and describe the stages of group development. p. 323

10-2 Describe the major concepts of group behavior. p. 326

10-3 Discuss how groups are turned into effective teams. p. 331

10-4 Discuss contemporary issues in managing teams. p. 338

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