Page 80 - Warwickers Communication Counts v2015
P. 80
80 COMMUNICATION SKILLS RAPPORT rapport
Long after they forget what you
said and did they will remember
how you made them feel.
Consider the following:
1. Rapport with yourself – feeling at ease with your actions and your life journey.
2. Building rapport in conversations and in interactions with others through choice of
language.
3. Body language and the speed or pace of communication.
4. Empathy—an understanding of situations from the other person’s perspective.
Rapport is essential for effective communication. You need to be genuinely interested in
connecting with other people. It calls for mutual respect between people and is often achieved
intuitively. Some people naturally connect but others need to work at it.
To learn the skill demands focus and concentration. Pick up the key words, favourite phrases
and the way of speaking that someone uses. Build these subtly into your own conversations.
Respect the other person’s time, energy, interests and money. They will be important resources
for them. Start from where the other person is, pace alongside them and then, if appropriate,
lead them. If this all sounds alien go learn about NLP in business – it adds real value to your
skills set.
CONNECT WITH OTHERS – EMPATHISE WITH THEM
Long after they forget what you
said and did they will remember
how you made them feel.
Consider the following:
1. Rapport with yourself – feeling at ease with your actions and your life journey.
2. Building rapport in conversations and in interactions with others through choice of
language.
3. Body language and the speed or pace of communication.
4. Empathy—an understanding of situations from the other person’s perspective.
Rapport is essential for effective communication. You need to be genuinely interested in
connecting with other people. It calls for mutual respect between people and is often achieved
intuitively. Some people naturally connect but others need to work at it.
To learn the skill demands focus and concentration. Pick up the key words, favourite phrases
and the way of speaking that someone uses. Build these subtly into your own conversations.
Respect the other person’s time, energy, interests and money. They will be important resources
for them. Start from where the other person is, pace alongside them and then, if appropriate,
lead them. If this all sounds alien go learn about NLP in business – it adds real value to your
skills set.
CONNECT WITH OTHERS – EMPATHISE WITH THEM
