Page 76 - Warwickers Communication Counts v2015
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76 COMMUNICATION SKILLS QUESTIONS question
Effective questioning brings insight, which fuels curiosity, which
cultivates wisdom. Chip Bell
Start with a genuine interest and do your research beforehand. Ask more
questions than you answer. Remember: Open questions to open up dialogue
and closed questions to conclude/ summarise.
What is the real question rather than the answer?
How does this tie into the business strategy centrally/ locally?
What is happening and why?
What is the impact of ineffective communication on the business results?
How important is it to communicate right now?
What does our culture suggest about the way we should communicate?
Who are all the stakeholders we want to communicate with?
What do we want people to get, support and do in your business?
What is the core messages we want to get across to different employee groups?
What is the most effective means to get the message across?
Do we communicate as effectively across all locations?
Do we communicate consistently to head office functions and within our business lines?
Are our managers skilled communicators?
How do we know our communication is effective?
the conversation
1) Seek to understand their issues/ challenges
from different perspectives.
2) Find out which messages are most
important to them and why.
4) Go into depth – what is the evidence and
what is the impact of the issue for different
stakeholders.
5) Summarise to check you have understood.
6) Articulate the core message and
supporting messages for each stakeholder.
Effective questioning brings insight, which fuels curiosity, which
cultivates wisdom. Chip Bell
Start with a genuine interest and do your research beforehand. Ask more
questions than you answer. Remember: Open questions to open up dialogue
and closed questions to conclude/ summarise.
What is the real question rather than the answer?
How does this tie into the business strategy centrally/ locally?
What is happening and why?
What is the impact of ineffective communication on the business results?
How important is it to communicate right now?
What does our culture suggest about the way we should communicate?
Who are all the stakeholders we want to communicate with?
What do we want people to get, support and do in your business?
What is the core messages we want to get across to different employee groups?
What is the most effective means to get the message across?
Do we communicate as effectively across all locations?
Do we communicate consistently to head office functions and within our business lines?
Are our managers skilled communicators?
How do we know our communication is effective?
the conversation
1) Seek to understand their issues/ challenges
from different perspectives.
2) Find out which messages are most
important to them and why.
4) Go into depth – what is the evidence and
what is the impact of the issue for different
stakeholders.
5) Summarise to check you have understood.
6) Articulate the core message and
supporting messages for each stakeholder.
