Page 89 - Warwickers Communication Counts v2015
P. 89
feedback 89 COMMUNICATION SKILLS FEEDBACK
A core competence in 1 to 1 effective communication is the ability to give and receive feedback.
Positive and negative – both are learning experiences. Look for the things people do right more than
what they do wrong. See yourself as a coach helping the person learn for themselves with your
support.
Catch someone doing Giving Feedback
something right today
Is it ok to give you some feedback?
and tell them! 1. Understand that everyone does the best they
can, at that moment in time, based upon their
circumstances.
2. Their lens of the world is different to yours – so
both positive and negative feedback are great
learning opportunities – for both of you.
3. Check your intent is positive - you are seeking
to help/ add value.
4. It is a gift – treat it as such.
5. Review the actions and decisions that led up to
the moment.
6. Give feedback sooner rather than later.
7. Choose an appropriate time and place.
8. Think and choose the words you use carefully
9. Start by describing the context.
10. Describe your reactions and reasons.
11. With negative feedback ask for the change you
would like to see.
12. Allow time for the person to respond and listen
to them – if they don’t hear the positives take
time to reinforce your message.
A core competence in 1 to 1 effective communication is the ability to give and receive feedback.
Positive and negative – both are learning experiences. Look for the things people do right more than
what they do wrong. See yourself as a coach helping the person learn for themselves with your
support.
Catch someone doing Giving Feedback
something right today
Is it ok to give you some feedback?
and tell them! 1. Understand that everyone does the best they
can, at that moment in time, based upon their
circumstances.
2. Their lens of the world is different to yours – so
both positive and negative feedback are great
learning opportunities – for both of you.
3. Check your intent is positive - you are seeking
to help/ add value.
4. It is a gift – treat it as such.
5. Review the actions and decisions that led up to
the moment.
6. Give feedback sooner rather than later.
7. Choose an appropriate time and place.
8. Think and choose the words you use carefully
9. Start by describing the context.
10. Describe your reactions and reasons.
11. With negative feedback ask for the change you
would like to see.
12. Allow time for the person to respond and listen
to them – if they don’t hear the positives take
time to reinforce your message.
