Page 90 - Warwickers Communication Counts v2015
P. 90
90 COMMUNICATION SKILLS FEEDBACK feedback
Receiving feedback
Thank you
1. Relax, accept the gift and see it as
an opportunity to learn.
2. Listen actively and carefully.
3. Consider the other person’s intent
as you hear the feedback.
4. Ask questions. Make sure you
understand what the other person
is saying.
5. Seek to not be defensive with
negative feedback. Acknowledge
valid points even if you don’t agree
with the other persons view and
interpretation.
6. Acknowledge both positive and
negative feedback and take time to
sort out what you heard. Just say
‘Thank you’.
7. Reflect on the message. What can
you take from it to understand
yourself better?
8. When you are ready communicate
tell them what you have taken on
board.
Receiving feedback
Thank you
1. Relax, accept the gift and see it as
an opportunity to learn.
2. Listen actively and carefully.
3. Consider the other person’s intent
as you hear the feedback.
4. Ask questions. Make sure you
understand what the other person
is saying.
5. Seek to not be defensive with
negative feedback. Acknowledge
valid points even if you don’t agree
with the other persons view and
interpretation.
6. Acknowledge both positive and
negative feedback and take time to
sort out what you heard. Just say
‘Thank you’.
7. Reflect on the message. What can
you take from it to understand
yourself better?
8. When you are ready communicate
tell them what you have taken on
board.
