Page 15 - 2019-2020 Leader Manual

Noticing Us Toolkit: Tips for Welcoming

Calm
 Take time to calm. Calm is catchy.
 Debrief and ensure closure.

Predictable
 Predictability means safety. Make a routine. Stick to it.

 Visual routines reduce anxiety. Post what will happen.

Convey safety
 Participants will pay primary attention to your face, body stance, volume, rate of speech,
gestures, etc. Show positive nonverbal cues so participants know they are safe.

Connect
 Catch the eyes, nod, smile. (In some cultures, eye contact is rude, so connect from beside if
it seems like a participant is uncomfortable with eye contact).
 Fast track learning names (name tags, name under photo…).

Harness laughter
 Use easy laughter to welcome and diffuse. Set the tone.
 Laughter releases endorphins and eases emotional pain.

Help with belonging
 You belong because you came. In this group, we all belong.
 Help participants who struggle to feel belonging. Give participants buddies, choices, helping
roles (e.g. welcoming others).
 Highlight skills.

 Let participants teach you helpful words in their home language.

Leader Manual, Social Programs, Calgary Neighbourhoods page. 15