Page 43 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

All fields in the form is filled up.
3. Present the MCRS to the Material Custodian.

4. Receive the towels and linens. Physical count and tally is performed in the presence of the
MC on duty.

Quality check all requested items before returning back to the
5. Perform redundant checking of the linen and amenities assigned area.
requested. The following are checked:
Expiry date of the minibar- no expired minibar shall be seen in
room set-up.
Towels & linens- no stain and no damage
Appliance- in good working condition and complete
accessories.

Task 7: Prepare all cleaning equipment, chemicals and materials

OPERATING PROCEDURES STANDARD(s)

1. Cleaning equipment are taken from the assigned storage. Cleaning equipment like vacuum cleaner and floor polisher are
clean and in good working condition before bringing up to the
assigned area.

2. Request for cleaning materials and chemicals are listed
in the Material Custodian Request Slip and given to the Cleaning materials and chemicals requested and received are
documented.
Material Custodian for releasing.

3. Receive the cleaning materials and chemicals.
Received cleaning materials and chemicals are based on the
MCRS.

Task 8: Enter the guest room appropriately

OPERATING PROCEDIURES STANDARD(s)

1. Press the doorbell button of the room and announce: Room Attendants are not allowed to enter rooms with Do Not
“Housekeeping, Make Up Room” Disturb (DND) signage.
“Housekeeping, Turndown Service”
“Housekeeping, Room Check” Never use the keycard or any item that will cause an irritating
“Housekeeping Service” noise and scratches on the door.

2. Repeat 3 times with 3 seconds interval.

3. If no one answers after the 3 doorbell, announce
rd
“Housekeeping, entering the room” then gently tap
keycard to the lockset to open the main door.

4. Guest answers your doorbell “Magandang umaga/ hapon/ gabi po, Mr/ Ms_____________.

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