Page 44 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

- Smile and greet guest with the standard
phraseology.
- Introduce yourself.
- Request permission regarding purpose (e.g.
room account, checking of mini bar, make up
room, etc.)
➢ Enter the room and do the task once the guest agrees/
permits you.

5. Gently open the door, carefully checking if there’s a guest
inside the bathroom or in the bed sleeping.
Guest is asleep or inside the bathroom
- Gently close the door and leave quietly.
Guest is awake but dressing
- Excuse yourself, gently close the door and
leave the room.
Guest is out/ room is unoccupied
- Enter the room.
- Hang the “On Going Room Cleaning” signage
and leave the door open while doing the task.

Task 9: Clean Check-out Rooms

OPERATING PROCEDURES STANDARD(s)

1. Enter guestroom door. See Guestroom Task: Entering Maximum of 45 minutes cleaning time.
the guestroom appropriately. Guestroom is neat, thoroughly cleaned and with complete
guest supplies and amenities.
MC is always advised on the GA (Guestroom) whereabouts.
2. Inform MC of your location, i.e. room number.
Spraying of insecticide and air freshener is done from the
3. Clean the main room. See Guestroom Task: Cleaning the windows, bed area (corner, lower bed box, under the bedside
main room. control panel (BCP) table), dinette table, TV rack, dresser
table, luggage rack and inside the cabinet/closet to the
4. Double check and replenish mini bar. bathroom ( under the sink).
- Verify actual items vs. record in the mini bar
monitoring. Report any discrepancy to the Absence of crawling and flying insects.
LMC.
- Fill out mini-bar report.
- Replenish mini bar items based on standard
quantity and items of the Hotel.

5. Replenish main room guest supplies and amenities.

6. Clean the bathroom. Replenish T&B guest supplies and
amenities.

7. Spray the room with insecticide and air freshener side by
side.
- Make a final check of the room.

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