Page 41 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

Operating Procedures and Standards

Department : Housekeeping
Section : Rooms
Responsible Staff: Housekeeping- Room Attendant
Accountable Head: Housekeeping Supervisor-Rooms

Task 1: Acknowledge Room Attendant’s endorsements

OPERATING PROCEDURES STANDARD(s)

1. Get the Room Attendants logbook. Logbook is placed in a consistent section of the Housekeeping
office.

2. Read the logbook. Reading the logbook is done during the start of the shift before
proceeding to the assigned rooms.

Affix the signature on each entry to signify receipt of
3. Acknowledge the endorsement by affixing signature on information.
each entry.

Task 2: Participate in the daily Housekeeping briefing

OPERATING PROCEDURES STANDARD(s)

1. Prepare and attend to daily briefing. Report 10 minutes before duty to attend on briefing on time.

Attend to the departmental meeting even if it falls on your rest
2. Participate in the departmental meeting schedule. day.
Write on the attendance sheet to confirm attendance.

Task 3: Get the assigned rooms for cleaning

OPERATING PROCEDURES STANDARD(s)

1. Get the Room Attendant’s Productivity Report Form from Room number, type of cleaning, no. of guest, guest profile and
the Housekeeping Supervisor upon the start of duty. room set-up request on the form is accurate.

The data is taken from the PMS by the graveyard Room
Attendant and checked by the Housekeeping Supervisor
before giving the form to the assigned RA.

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