Page 61 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

6. If the guest has already left the hotel, wrap all items in Lost and found valuables like jewelleries, gadgets, money or credit
a designated clear plastic bag. cards are given to the Duty Manager for safekeeping.

7. Fill out Lost and Found form and insert original copy
inside the wrapped articles.

8. Turnover all items including accomplished L&F form
left by the guest to the MC.

Task 32: Accomplish Room Attendant’s Productivity Report

OPERATING PROCEDURES STANDARD(s)

1. Secure a Room Attendant’s Productivity Report Form All duty RA shall accomplish and submit a Room Attendant’s
from the HK Supervisor with data of the assigned Productivity Report Form.
rooms for cleaning upon the start of duty/ briefing.
Entries in the form are written legibly and accurately.
2. All entries in the form are filled up as rooms are
cleaned on real time. No incidence of out of stock Room Attendant’s Productivity Report

3. Submit the accomplished form to the HK Supervisor by Form
the end of duty for checking and assessment of
production. Month end summary report is submitted to the EH by the HK
nd
Supervisor every 2 of the month
4. File the form daily.

5. On month end, based on the daily productivity report
form, the productivity for the month is summarized for
monthly performance assessment.

Task 33: Provide information to guests on Hotel Product Knowledge and Service

OPERATING PROCEDURES STANDARD(s)

1. Compile and maintain a complete, detailed and always All information about the hotel products and services and local
current “Fact Sheet” including all information that might be needed by guests shall be compiled
available information on in-house services, promotional and updated from time to time.
festivals, various entertainment, Personnel operating
hours and respective menus of Food and Beverage outlets,
all safety and security features, an internal telephone
directory, and historical facts about the hotel.

2. Review all room types, rates and amenities. Always
keep an ample supply of the hotel’s brochures and rate
sheets.

3. Be familiar with the hotel’s layout: guest rooms, All guests shall be provided with updated and accurate
restaurants, public rest rooms, etc. and give clear and information about the hotel products and services
accurate directions upon request

4. Walk around the hotel to ensure complete first hand

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