Page 58 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

Task 27: Setting up guest room per established MQS

OPERATING PROCEDURES STANDARD(s)

1. Refer to the listed room assignments for cleaning. Room set-up is based on guest profile and rate indicated in the
RA’s productivity report form and approved MQS for:
2. Get the guest amenities and supplies from the par 1. Vacant Clean Status
2. MUR Status
stocked RA’s cart for set-up. 3. TDS
4. Theme Set-up

All the standard amenities in the room are available at the Room
Attendant’s cart before bringing to the assigned area.

Task 28: Cleaning the assigned pantry and storage areas before the end of duty

OPERATING PROCEDURES STANDARD(s)

1. Proceed to the assigned HK pantry and Pantry and storage areas are cleaned and in order before bringing
storage areas for cleaning. down the RA’s cart to end the duty.

2. Remove dust, sweep and mop the HK pantry Clean the area using the proper cleaning materials
and storage areas.

Task 29: Report missing items in guest rooms

OPERATING PROCEDURES STANDARD(s)

1. Check the assigned guestrooms within duty. All missing items are accounted and reported by the time it was
found out to be missing.
2. Make an inventory of your room furniture, fixture,
appliance and other amenities. All missing items should be supported by an Incident Report.

3. Upon identifying a missing item in the room, report it to
the immediate head- HK Supervisor for Rooms.

4. Make an Incident Report to document the missing
item. Copy furnish HK Supervisor for Support Services
and the Duty Manager.

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