Page 54 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

2. For make-up cleaning, replenish or refill only those
empty guest supplies and amenities.

Bathroom
1. After cleaning the bathroom, replenish guest supplies
and amenities.

2. For makeup cleaning, replenish or refill only those
empty guest supplies and amenities.

Task 19: Deliver guest supply request

OPERATING PROCEDURES STANDARD(s)

1. Acknowledge relayed guest request either from Room number, guest name and request are recapped to the Help
Helpdesk. desk or HK Supervisor before proceeding with the task.

2. Prepare item/s as per step 1. Request is delivered to the guest within five (5) minutes from the
time guest called.
3. Proceed to the guestroom. See Guestroom Task:
Entering the guestroom appropriately.
Guest request must be relayed to the Helpdesk within one (1)
4. Facilitate/ deliver guest request. minute after completion.

5. Ask guest if there is anything he/ she still needs.
- If there is, advise guest that you will process
the request (if applicable) or relay it to
concerned personnel.
- Advise express assist of the guest request.
- If none, do step 6 and 7.

6. Exit the room, gently close the door and make sure it
is locked.

7. Advise Helpdesk for the completion of the task.

Task 20: Surrender soiled linens to the Material Custodian

OPERATING PROCEDURES STANDARD(s)

1. Sort and count linens per classification. All collected soiled linens for the day must be sorted, counted and
indicated in the Linen Count Sheet.
2. Separate damaged linens.
All collected linens for the day must be surrendered before ending
3. Separate linens with stain. one’s shift.

4. Fill out Linen Count Sheet.
All damaged linens must be reported and endorsed to MC.
5. Contain the soiled linens in the laundry cart to prepare

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