Page 56 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

1. Vacant Clean Status
2. MUR Status
3. TDS
4. Theme Set-up

2. Get the guest amenities and supplies from the par All the standard amenities in the room are available at the Room
stocked RA’s cart for set-up. Attendant’s cart before bringing to the assigned area.

Task 24: Turn down process

OPERATING PROCEDURES STANDARD(s)

TURNDOWN SERVICE PROCEDURES All occupied rooms are turned down 4pm onwards.
1. Enter guestroom door. See Guestroom Task: Entering
the guestroom appropriately. All rooms of VIP and VVIP are given turndown items other than
the bed turndown.
2. Inform MC of your location, i.e. room number.
Occupied rooms other than VIP and VVIP are turned down during
3. If the room is dirty or used, conduct room make up first. the make-up cleaning.
See step 3 of Guestroom Task: Doing make up room However, items to be set up per step 6 of Guestroom Task:
cleaning. Doing turndown service are placed before 6pm to keep them
- If the room has been made up already, fresh and more presentable.
remove the bed cover, fold and place neatly
in the closet or shelf below TV rack. Bed cover is removed during turndown service.

4. After the bed make up (without putting the bed cover),
on the top part of the bed and side where bedside
control panel (BCP) table is located, set the linens and
duvet in 45 degrees.

5. Do steps 4 to 8 of Guestroom Task: Doing make up
room cleaning.

6. Place the turndown items if any (e.g. welcome card,
chocolates, letter, flowers, etc.) in the designated area
in the room.

7. Make a final check of the room. See Guestroom Task:
Exiting the guestroom properly.

8. Do step 5 of Guestroom Task: Checking and
replenishing mini bar.

Task 25: Make-up Room cleaning

OPERATING PROCEDURES STANDARD(s)

1. Enter guestroom door. See Guestroom Task: Entering Maximum of 20 minutes cleaning time
the guestroom appropriately.

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