Page 57 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

GSA (Guestroom) cart is blocked infront of the guestroom door to
2. Inform LMC of your location, i.e. room number. prevent any stranger from entering the room.

3. Clean the main room. See Guestroom Task: Cleaning MC is always advised on the GSA (Guestroom) whereabouts.
the main room.
Suspicious gadgets/ items seen inside the room are reported
4. Check and replenish mini bar items. See Guestroom within two (2) minutes to immediate superior.
Task: Checking and replenishing mini bar.
Executive housekeeper, FOM and Security head should proceed
5. Replenish main room guest supplies and amenities. to the room to check and verify the suspicious gadget/ item within
See Guestroom Task: Replenishing guest supplies five (5) minutes from receipt of report. Guest is informed on the
and amenities. outcome of the inspection.

Clothing and personal items on the bed are neatly arranged.
6. Clean the bathroom. See Guestroom Task: Cleaning
toilet and bath. Clothes are hanged in the closet or folded and placed on the bed.
Personal items are set on the dresser table.
7. Replenish T&B guest supplies and amenities. See
Guestroom Task: Replenishing guest supplies and
amenities. Replenishing of mini bar items is done daily.

8. Spray the room with insecticide and air freshener side Declaring consumed mini bar items and proper charging are done
by side. daily.

9. Make a final check of the room. See Guestroom Task: Spraying of insecticide and air freshener is done from the
Exiting the guestroom properly. windows, bed area (corner, lower bed box, under the bedside
control panel (BCP) table), dinette table, TV rack, dresser table,
luggage rack and inside the cabinet/closet to the bathroom ( under
the sink).

Absence of crawling and flying insects.

Task 26: Taking and Returning the assigned Room Attendant’s Keycard

OPERATING PROCEDURES STANDARD(s)

1. Go to the back office and ask for the keycard based Assigned keycard is taken from the Duty Manager
on the rooms assigned for cleaning. Assigned keycard is logged-out in a logbook provided by the DM
for releasing and receiving monitoring.

2. Get the assigned keycard. Assigned keycards are named after the RA.

3. Return the assigned keycard to the Duty Manager
by the end of duty.

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