Page 55 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

it for the linen chute.

6. Physical counting and checking is made in the
presence of a Material Custodian Representative
before putting the soiled linens in the linen chute.

Task 21: Return guest supplies retrievals to the Material Custodian

OPERATING PROCEDURES STANDARD(s)

1. Count the remaining consumable amenities that you Excessive items from the RA’s cart by the end of the shift are
did not use for room set-up by the end of the shift. counted and returned to the Material Custodian listed in the
Retrievals Form
2. List down the retrievals in a Retrievals Form.

3. Present the list to MC together with the items as
retrievals

4. MC acknowledges the retrievals by affixing signature
in the Retrievals Form.

Task 22: Report defective hotel facilities / items

OPERATING PROCEDURES STANDARD(s)

1. Identify defect/ damage in the guestroom. JOR is forwarded to maintenance within one (1) hour after
1. Inform guest (if still in-house) regarding discovery.
damage/s and correspond charge/s in the
room if applicable. JOR is approved by immediate superior and Executive
2. Secure acknowledgement of guest on the Housekeeper.
charges.
3. Inform GSA (Front Desk) re damage and
charges for proper charging to the guest.

2. Fill out room status monitoring form.

3. Fill out JOR and forward to maintenance department.

4. Forward duplicate copy of the JOR to MC.

Task 23: Setting up guest room per established MQS

OPERATING PROCEDURES STANDARD(s)

1. Refer to the listed room assignments for cleaning. Room set-up is based on guest profile and rate indicated in the
RA’s productivity report form and approved MQS for:

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