Page 59 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

Task 30: Pick – up / deliver guest clothes for laundry and pressing services

OPERATING PROCEDURES STANDARD(s)

Pick-up Guest laundry is picked up/ delivered within five (5) minutes from
1. Receive request for pick-up of laundry/ item for the time guest called.
pressing from Express Assist or LMC.
- Upon room cleaning, pick up identified guest clothes Quantity, type of laundry items and kind of service are recapped
for laundry/ pressing as left by guest. to the guest after inspecting and counting the items.

2. Proceed to the guestroom. Telephone operator is informed within one (1) minute after task
completion.

3. Enter guestroom door. See Guestroom Task: Entering Clean guest laundry or items for pressing are delivered to the
the guestroom appropriately. guestroom once done or delivered by supplier.

4. Check the laundry list if filled out by guest. If the guest is out of the room, acknowledgement of receipt is done
- Guest name through the Front Desk when he/she arrives.
- Room number Telephone operator is informed within one (1) minute after task
- Items and quantity completion.
- Guest signature
- Kind of service (express or ordinary)

5. In front of the guest, inspect and count the items and
consider the following:
- Completeness of buttons
- Zipper
- Seam
- Pockets
- Stain-free
- Special instruction for laundry

6. Indicate the quantity on the hotel column of the laundry
list.

7. Recap quantity and items and kind of service to the
guest.

8. Ask guest if there is anything he/ she still needs.
- If there is, advise guest that you will process
the request (if applicable) or relay it to
concerned personnel.
- Advise express assist of the guest request.
- If none, do step 7 and 8.

9. Exit the room, gently close the door and make sure it
is locked.

10. Turnover the guest laundry to MC.

11. Inform Express Assist on the completion of the task.

54