Page 60 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

Deliver
1. Receive clean guest clothes (from laundry or pressing)
from LMC. Ensure completed Laundry Charge Slip
(LCS) is attached.

2. Note room number and guest name.

3. Proceed to the guestroom.

4. Enter guestroom door. See Guestroom Task: Entering
the guestroom appropriately.

5. Give the item to the guest and ask him/ her to
acknowledge the receipt.

6. Ask guest if there is anything he/ she still needs.
- If there is, advise guest that you will process
the request (if applicable) or relay it to
concerned personnel.
- Advise express assist of the guest request.
- If none, do step 7 and 8.

7. Exit the room, gently close the door and make sure it
is locked.

8. Turnover original copy and duplicate signed laundry
receipt to Material Custodian for proper charging to
guest account. After posting, the original copy is given
to the Helpdesk for guest folio copy.

9. Inform Helpdesk on the completion of the task.

Task 31: Report lost & found items in guest room/public area

OPERATING PROCEDURES STANDARD(s)

1. Secure items left by the guest. All found items are declared to the MC within five (5) minutes after
recovering them.
2. Identify if item is perishable, non-perishable or
valuable. L&F form is pre-numbered and accomplished in duplicate.
Original – attached to the item/s
3. Call Helpdesk to check if the guest/ owner is still in the Duplicate – MC copy
lobby.

4. Proceed to FO and endorse item to Helpdesk. Lost and found form must be readable/ visible from outside of the
plastic.

5. Ensure Helpdesk has acknowledged the receipt of the All found items are endorsed to MC for safekeeping.
item.

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