Page 53 - STARTER KIT ROOM ATTENDANT

STARTER KIT | HK-Room Attendant

Task 17: Check rooms for check-out

OPERATING PROCEDURES STANDARD(s)

1. Enter guestroom door. Room is inspected within five (5) minutes from the time GSA (Front
Office) advised of it’s checked out. Likewise, GSA (Guestroom)
2. Search for any valuables left by guest and report to must inform FO on the status of the room within the said time.
GSA (Front Office) to notify guest.
- Lift up the pillows, bed sheets, blanket &
mattress to look for any item left by the
guest.
- Open the dresser & shoe rack drawers,
closet, & bath room to look for any valuable
items left by the guest.
- Identify and record the item found and where
it was found and surrender to the GSA (Front
Office) while the guest is checking out.
- Fill out lost and found form if applicable.

3. Check for any damaged or missing item such as
linens, toilet bowl seat, remote control, drinking
glasses, ash trays, etc. and declare to GSA (Front
Office) to verify and/ or charge to guest.
- Fill out losses and breakages (L&B) report.
- If guest acknowledge charges, forward to
FO the original copy for attachment to the
MCV

4. Identify mini bar items consumed by guest and report
to Helpdesk for charging to guest account.

5. Call Helpdesk to inform on the status of the room
(clear, with consumed mini bar items, damage/
missing/ left articles in the room, etc.)

6. Exit the room, gently close the door and make sure it
is locked.

7. Proceed to Front Office to surrender proper
documents regarding steps 2, 3 & 4 if applicable.
- For acknowledged charges in step 3, obtain
the triplicate MCV from GSA (Front Office)
- If guest did not acknowledge charges,
forward a Guest Denied Form to the MC duly
signed by the DM or FOM.

Task 18: Replenish rooms with guest supplies and amenities

OPERATING PROCEDURES STANDARD(s)

Main room Guest room supplies and amenities are replenished after cleaning
1. After cleaning the main room, replenish guest supplies the room.
and amenities.

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