Page 90 - Ombudsman Participant Manual Optimized_Neat

Graduated PEERs
Supporting

Concrete Ways to Support Graduated PEERs:

• Visiting with PEERs every time you conduct a facility visit

• Asking the right questions:

* What are you working on?

t
i
* How going?
s
i

* Do you need any help?

* Have you had any meetings lately?

• Offering re-assurance of your concern and availability

• Listening

• Offering constructive feedback and suggestions if the PEER(s) are agreeable

• Learning: what they tell you will help you better understand a resident’s perspective & will help you become a

better ombudsman

• Help tell their story by assisting them with documentation and relaying information back to the ombudsman

office

• Monitor for basic supplies and needs – copies, research, phone/fax, etc.

• Help them stay connected – share details about upcoming PEER conference calls, deliver newsletters, FaceBook,

etc.
Office of the LTC Ombudsman
Office of the LTC Ombudsman
Version 1.0 September 2020
Version 1.0 September 2020
90
90