Page 91 - Ombudsman Participant Manual Optimized_Neat

PEER
Accomplishments

PEERs throughout facilities in Pennsylvania and have worked on local and statewide issues and concerns and

have implemented several changes to improve the quality of life and care for themselves and their fellow

residents. These are just an example of the work PEERs can accomplish. The local ombudsman can play a role in

helping PEERs with their projects.

Outreach
 “Welcome bags” and resident rights brochures to residents

 “Tip Sheets” to residents about orienting to facility

 PEER cookbook
 Assuming lead roles in resident councils/establishing resident councils

Education
 Training staff / orienting new staff

 Presenting at Enrichment

 “Helping Hands” publication through PDA
Culture Change

Annual Resident Rights Week Campaign/Project

Two PEERs are members of the PA Culture Change Coalition

PEER Wisdom

End of Life Care initiatives
 coalitions linking PEERs for joint projects

County-wide


Idea-sharing between facilities

 Developing creative ways to remind staff of resident rights and to acknowledge staff

accomplishments/contributions culture change. One group did an incentive game with staff where they

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got tokens for knocking on the door prior to entering

 Developing a more collaborative relationship with staff (Staff seeking out PEER advice, opinions, and

suggestions)

 Physical plant modifications made based on PEER suggestions (such as automated doors, portico)

Policy

PNA increase for both NH & PCH residents through successful legislative initiative
 “Silver” Alert –A national system similar to Amber alert for missing seniors

 Proclamations, PEER Day, attendance at county commissioners’ meetings, etc.

 Serving as “consultants” for the state ombudsman office to give voice to the resident’s perspective

Community Involvement

Participation in charitable projects like “Toys for Tots”, etc.
 One local PEER group collected back-to-school

Development of unique projects to meet a local need.

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supplies for children homeless families in an effort called “Stuff the Backpack”

Partnering with local elder abuse task forces to provide victim perspective and to assist with community
education campaign
Office of the LTC Ombudsman
Office of the LTC Ombudsman
Version 1.0 September 2020
Version 1.0 September 2020
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