Page 28 - VYSNOVA PROGRAM MANAGEMENT GUIDE V1.1

Information Technology (IT)

IT Procurement for OCONUS Project Staff / Offices
Standard CONUS IT Equipment will be managed by the IT Liaison or designee and will be purchased on
an as-needed basis, considering recruitment projects and current inventory. For OCONUS projects,
following the IT consultation that occurs during the planning phase, the PM or designee will initiate the
purchase requests for the IT equipment recommended by the IT Department. IT equipment may be
procured by local vendors or shipped from the Home Office. If IT equipment is being procured locally,
the PM or PA should first verify with the IT department that the equipment meets Vysnova’s standards
(both for performance and security). Once verified, the PM and their team will follow normal
procurement procedures for the local purchases (see Direct Purchases under Procurement Section).

Before the shipment of IT equipment, either by courier such as DHL, a freight forwarder, or carried by
traveling staff members, Project staff will verify with the local client agency office documentation
requirements to clear equipment through customs, any recommended procedures to avoid delays with
customs officials, and possible taxation issues related to importing IT equipment.

If procuring a computer locally, once it arrives, the PM or PA should send a ticket to
itrequests@vysnova.com to set up a remote configuration appointment.

Project IT Equipment Set-Up
The IT Department will provide one or more IT field specialists to work with the Project Team to set up
any necessary equipment. Mainly this IT person will work remotely; however, the IT Department or PM
may decide that on-site visits to the location as well as to subsidiary office locations maybe required.
The IT Department technical personnel will:

• Identify project IT equipment, supplies, and service vendors.
• Supervise if required any local IT procurement process.
• Arrange with local vendors for services such as LAN and Internet service installation
• Set-up and configure all IT equipment and software for the new field office
• Set-up and configure Internet services and security for the office LAN
• Train staff on appropriate use of new IT equipment, software, and ancillary services
• Assist with identifying and hiring of host country national IT support staff
• Assist with identifying and contracting of IT support services from local vendors
• Assist with development of communications infrastructure such as satellite and cellular telephones
and radios
• Recommend additional IT procurements or potential improvements to services based upon
experience gained on-site

On-Going Project Support
The IT Department will remain available throughout the life of a project to provide on-going assistance
to a field project’s team. If host country national IT support staff are hired to work in a field office, the
IT Department will work with the IT Project staff to develop and maintain regular communications for an
effective and efficient IT system. To request IT Support, project staff can submit a ticket via email to the
IT Help Desk at itrequests@vysnova.com. They will receive an automated response letting them know
their ticket has been received and who has been assigned to the task. They should receive a response via
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