Page 148 - FULL SKRIPSI_MARLIN DWI ZULTARI_11160930000025

E-Service Quality on E-Satisfaction on the Brodo Online Store Customer Site.

Jurnal Bisnis, Manajemen, Dan Informatika, 15(3), 238–251.

Badan Pengembangan dan Pembinaan Bahasa. (2016). Kamus Besar Bahasa

Indonesia. Kementerian Pendidikan dan Kebudayaan Republik Indonesia.

https://kbbi.kemdikbud.go.id/entri/Pengaruh

Bahari, K. A., Abdullah, D., Kamal, S. B. M., Johari, N. R., & Zulkafli, M. S.

(2018). the Influence of Hotel Website Design Quality, Perceived Ease of Use

and Perceived Usefulness on Loyalty Intention. Turkish Online Journal of

Design Art and Communication, 8(10), 701–710.

https://doi.org/10.7456/1080sse/102

Bhatti, H. S., Abareshi, A., & Pittayachawan, S. (2017). The analysis of antecedents

of customer loyalty in the Australian mobile telecommunication market. E-

Business and Telecommunications, 2(1), 91–99.

https://doi.org/10.5220/0006419100910099

Budiaji, W. (2013). Skala pengukuran dan jumlah respon skala likert. Jurnal Ilmu

Pertanian Dan Perikanan, 2(2), 127–133.

Chiguvi, D., & Guruwo, P. T. (2017). Impact of Customer Satisfaction on Customer

Loyalty in the Banking Sector. Scientific Engineering and Research (IJSER),

5(2), 2347–3878.

Chu, P. Y., Lee, G. Y., & Chao, Y. (2012). Service quality, customer satisfaction,

customer trust, and loyalty in an e-banking context. Social Behavior and

Personality, 40(8), 1271–1284. https://doi.org/10.2224/sbp.2012.40.8.1271

Curtis, T. (2009). Customer Satisfaction, Loyalty, and Repurchase : Meta-

127