Page 43 - Impact of WfH study report _SCOPE-ILO_Neat

4. Key Informant Interviews in selected Public Sector

Enterprises: Key reflective learning

4.1 Introduction

This chapter highlights some of the key reflective learning as a result of the KIIs
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conducted in 22 PSEs (See box item).
The KIIs formed a significant part of the methodological approach employed by the
SCOPE-ILO study. These were conducted, with SCOPE Taskforce Members also
involved in conducting the KIIs, to provide an opportunity to senior management and
decision makers in the PSEs to voice their understanding and insights on COVID
induced work from home arrangements as the new normal.

The interviews focused on organisational preparedness and their efforts or initiatives
in facilitating its workforce particularly women executives to work from home. Also,
whether the shift to a “work from home” (WfH) work arrangement was effective; did it
throw up any challenges; can WfH be looked upon long term? In addition, was there
a need to adjust organisations’ performance management systems to cover the WfH
arrangement?
Since KIIs were conducted simultaneously with an ongoing Survey, some of the
emerging trends from the survey were shared with the respondents during their
interviews as key informants. This enabled better discussions among company
decision makers to suggest plausible measures to make work from home, feasible and
an effective workplace option.

Of the 78 KIIs, 30 were women. While all the KIIs were asked if a WfH arrangement
meant being more empathetic towards women employees; the women respondents in
particular were asked to reflect upon the impact of WfH arrangement on women as
“employees, caregivers and leaders”.

4.2 Key Informant Interviews

28 Given the time period allotted to data collection, it was possible to cover a select number
of PSEs only. 22 PSEs were identified in consultation with SCOPE that represented different
sectors!as!well!as!the!Government!of!India’s!PSE classifications: Maharatna, Navratna, and
Miniratna. Other considerations in selecting the PSEs included companies having an
effective gender and HR policy, also WfH policy in some form; companies with a high or low
ratio of women employees; SCOPE membership and active participation in SCOPE activities.
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