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Human Rights Policy

• The Company respects the rights of data owners and prioritizes the protection of
customers' personal data. A personal data protection policy, along with regulations
and a manual for personal data management, has been implemented. Measures are

in place to ensure that Company personnel comply with data protection laws
and policies, and personal data is not used unlawfully. The Company enforces strict

measures to secure information following international standards and relevant laws
to ensure proper and appropriate management of customer data, without violating
their privacy.

• The Company provides systematic channels for receiving customer complaints

and service suggestions, with appropriate management of such complaints,
as well as remedies in cases of human rights violations.

Suppliers

• The Company encourages its suppliers to conduct business transparently and
maintains a procurement process that is transparent and fair to all parties involved.

• The Company has set various social factors, such as fair trade, human rights,
fair wages and benefits, reasonable working hours, labor protection, and

the prohibition of forced labor, as criteria for selecting suppliers. Compliance with
safety and occupational health laws is also a requirement. These conditions are
included in contracts, and suppliers must adhere to human rights principles and

follow relevant laws and regulations while conducting their business, with
consideration for stakeholders under good corporate governance principles.

• The Company evaluates environmental and social impacts, assessing risks and impacts
on human rights. It will take appropriate action to mitigate these impacts.

All suppliers must undergo a thorough evaluation, and the Company encourages
them to conduct business with consideration for the impact on communities and

society. Moreover, suppliers must manage the environment at their operations in
compliance with legal requirements and government regulations, avoiding any
negative impact on the environment.

Business Partners

• The Company emphasizes supporting business partners in aligning their operations
with legal requirements, principles, practices, and human rights standards.

Corporate Sustainability Integration Department I Muang Thai Life Assurance PCL 7