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Code of Conduct

4. Responsibilities to Stakeholders

The Company has great interest on the right of all groups of stakeholders which are
the shareholders, customers, business partners, creditors, employees, competitors, government

community/ society and environment, by taking into account the right of the stakeholders according
to the law or the agreement made with the Company and will not perform any of the following

actions to violate the rights of such stakeholders.

Shareholders: The Company is committed to continuing to achieve good performance and
focus on shareholders’ rights and treating them with equality. The Board of Directors must facilitate
the shareholders to fully exercise their rights.

Customers: The Company adheres to customer centricity in delivering quality products and

services. Moreover, the Company aims to provide fair end-to-end services, including developing and
launching insurance products, selecting agents and distribution channels, defining standard sales

process, providing after-sales service, managing complaints and claims, data privacy, developing a
system to control sales as well as to manage and evaluate the behaviors of every distribution channel
to ensure that the Company places importance on customer benefits.

Business Partners and Creditors: The Company shall serve partners and/or creditors

according to trade terms and contracts by complying with good competition scope without using any
corrupt practices.

Employees: The Company provides the employees with a fair remuneration and welfare

policy, training opportunities, and secure workplace for both life and assets of employees.

Competitors: The Company shall comply with good competition framework without using
any corrupt practices to harm its competitors.

Government: The Company is committed to complying with business-related laws and
regulations.

Community/Society and environment: When performing the duties, the Company’s

employees must take into account the aspects of community/ society, environment, in order to align
with the Company’s policy in continuously supporting CSR activities for educational, religion, arts and

cultural, social Quality Improvement, Health promotion, as well as environmental conservation.

Corporate Sustainability Integration Department I Muang Thai Life Assurance Public Company Limited 11