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Figure 10: Conflict Resolution

As demonstrated in this graph, reaction to conflict can vary significantly.
One way that people often deal with conflict is to have a confrontation or
fight. In the process of fighting, both parties are likely to get angry with
each other. Even if one wins, the other will suffer a resentful loss. This is

never a satisfactory way to solve problems.

Many people attempt to resolve conflicts through avoidance. If things get
too uncomfortable, they let the other party have its way. Certainly, the
party that uses avoidance never feels as if he or she is a winner.

Then there are those who have a dominating personality. They don't

tolerate someone disagreeing with them. The other party gets a clear
message that they better not get involved in a confrontation with this "more
powerful" person. This type of power person wants to win at almost any
cost.

Another way to handle conflict is through litigation, which is unfortunately
becoming increasingly popular. If a problem occurs, hire a lawyer and take

David Kolzow 151