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Root causes of the conflict:________________________________

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Action steps to take:_____________________________________

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Desired outcomes:______________________________________

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Means for evaluating progress toward desired results:__________

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Exercise 24: Resolving Conflict

Ask employees to keep a journal of the conflicts they are
experiencing over the course of two weeks. They should note the
emotions and the issues surround the conflicts. After two weeks, use
the details to meet with each of them to discuss what they learned.
This exercise should not be done concerning any violent or
destructive conflicts, but only for those that revolve around
disagreements or personalities.

David Kolzow 165